I have a VIP user that last month and this month, when Adobe Reader DC tries to patch, it freezes his machine. The mouse can move but no keyboard actions work and he has to power off to do anything. The computer patched Adobe Reader DC fine for ~5 months before this started.
So far, I can't reproduce it and no one else reports the probem. In any case, it is a VIP user and I can't keep freezing his machine nor expect him to patch manually. He does have a unique set of software on the machine. Reimage probably isn't going to happen and even if it does, he will needs to reload his special set of tools that may be causing the problem.
As I continue to pour through event logs on his machine when I can get access to it to try to figure out what could cause this, I was thinking I could set the patch to install only when no one is logged in. I am not seeing that as an option with a patch policy. Am I missing it?
I really don't want to build a separate managed softare policy each month for Adobe Reader just to have option to 'install only when no one is logged in.'
Any other ideas?
